Cabell County 911 has professional positions for emergency dispatch personnel to receive and dispatch requests for law enforcement agencies, fire departments and emergency medical services. Communicators process more than 300,000 calls annually and operate complex communications equipment.
Working for Cabell County 911 is more than just a job; it’s a challenging and rewarding career that allows you to work with the latest technology, dedicated people, and the personal satisfaction that you make a difference in people’s lives.
In order to become a telecommunicator with Cabell County 911, the applicant must have graduated from high school or successfully completed the GED course and have a demonstrated ability to multi-task and work in a fast-paced environment. Experience dispatching law enforcement, fire and/or emergency medical services is desirable, but not required.
Telecommunicators (sometimes referred to as Dispatchers) have a primary responsibility to process calls by answering emergency, non-emergency, and administrative telephone calls, properly questioning callers utilizing nationally recognized protocol and local policies and procedures, to determine location and nature of emergencies while simultaneously entering the information into the computer aided dispatch (CAD) system.
Newly appointed telecommunicators may be assigned to work any shift, including nights and a high percentage of weekends and holidays. All newly hired telecommunicators attend an intensive two week training academy. The academy consists of a comprehensive program designed to prepare new telecommunicators to handle the situations they will encounter “on the job”. Internal operating procedures, crisis intervention, stress management and resource availability are only a few of the academy’s offerings. A 40-hour Emergency Telecommunicator Course and certifications in Emergency Medical Dispatching, Fire Dispatching and Law Enforcement Dispatching will also be completed.
Emergency communications is not a job: It is a personal commitment of our minds and talents to benefit the people we serve. It is a higher calling, with tremendous responsibility that demands personal sacrifice, not for self-interest, but for the common good of all people. It is a calling not suited for everyone, but we have chosen it as ours.
To be considered for employment you must complete an employment application, obtainable here on the website, complete the pre-employment testing with an acceptable score, interview with our Interview Board and be able to pass a hearing and alcohol/drug screening.
Employment testing can be done when you drop off your application at the 911 Center. The test typically takes 1 to 2 hours. When you come in for the employment test, you must bring a copy of your high school diploma or GED, your driver's license and sign your application, if submitted electronically.
APPLICATIONS CAN BE EMAILED TO APPLY@CCERC911.ORG!